Refund policy

Returns

Cooling-off period

You have the right to withdraw your purchase without giving a reason within 14 days from the day after you receive your order.

Receiving items from one order in several deliveries? Then this period starts on the day after you receive the last item.

You can also return sale items.

Registering a return

Within the cooling-off period, let us know that you wish to withdraw your purchase in whole or in part. You can do this via the returns button on Vigenzo.nl or by email to info@vigenzo.nl.

Preferably state your name, order number and the items you wish to return. You do not need to give a reason. You may also use the model form at the bottom of this page, but this is not required.

After registering your return you have another 14 days to send the items back. You do not need to wait for Vigenzo’s approval.

Trying on and handling clothing with care

You may unpack and try on clothing as you would in a shop.

We ask you to handle the clothing with care and, where reasonably possible, return it with the original labels and packaging. The absence of these does not automatically void your right of return.

If you have handled an item more than necessary to assess its nature, characteristics and fit, you are liable for the resulting reduction in value. This may apply, for example, when clothing has been washed, worn beyond trying on or damaged. We may deduct this reduction in value from the amount to be refunded.

Pack your return carefully and keep the proof of postage.

Returns address

Send your return to:

Vigenzo
Woensdrechthof 58
2631 LD Nootdorp
Netherlands

Return costs

The direct costs of returning are at your expense. The rate depends on the carrier and shipping method you choose.

Did we deliver a wrong item or does the item have a defect covered by the legal guarantee? Then Vigenzo pays the necessary return costs. Contact us at info@vigenzo.nl so we can arrange the return with you.

Refund

We refund you as soon as possible, no later than 14 days after you have told us that you are withdrawing the purchase.

We may wait to refund until we have received the items or until you have demonstrated that you have returned them, whichever comes first.

When you return your entire order, we also refund the original standard delivery costs. Any extra costs for a more expensive delivery method are not refunded. For a partial return we do not refund the original delivery costs.

We refund via the same means of payment you used, unless you expressly agree to another method. We do not charge any costs for the refund.

Exchanges

Vigenzo does not offer a direct exchange service. Want a different size, colour or another item? Return your purchase in accordance with this policy and place a new order.

Incorrectly delivered or defective item

In the event of an incorrectly delivered or defective item, contact us at info@vigenzo.nl. Preferably state your order number and a description of the problem. A photo can help us assess the problem.

We provide a free solution in accordance with the statutory rules, for example repair or replacement and, where you are entitled to it, a refund.

The 14-day cooling-off period does not limit your statutory guarantee rights.